Disclaimer & Privacy

Our Purpose

  • To provide our clients with a bespoke consultancy service enabling them to set up and/or manage their short term accommodation business independently. To provide a consultancy service for clients wishing to work alongside the business whilst managing their properties whilst guest in residence.

Our Vision

  • To maintain our position by doing what we do best. We strive to provide a consultancy service across the UK so that all properties owners can benefit from our expertise.  We achieve this by providing a personable approach in our consultancy.  We are available to help property owners source and convert properties into serviced accommodation.

Our Values

To be friendly and approachable

  • We aim to continually go above and beyond to ensure our clients are looked after and understand the market.

To be honest

  • We do not promise what we can't deliver and, when we do promise something, we always ensure it happens.

To be competitive

  • We push ourselves to be innovative and to constantly look at ways to improve our business processes.

Our Ethics

Our employees:

  • We believe if our employees feel appreciated, recognised and valued the rest will fall into place. We hire the right person for the job irrespective of their gender, ethnicity or beliefs.

  • We have a zero tolerance policy for anti-discrimination based on race, colour, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. We are committed to providing an inclusive and welcoming environment for all guests.

  • We also have a zero tolerance policy for anti-social behaviour carried out by either client, employee, subcontractors and/or third parties and will take measures against anyone we deem causing discriminating offence, conducting any illegal activity or is physically violent.

Your guests:

  • The safety of paying guests is paramount to us and we want to ensure that all properties we are involved with as well as the buildings they are in, meet the core guidelines set by our industry’s leading governing body. 

Your Privacy

  • All information obtained during the consultancy service will be processed in accordance with our web site use terms and are incorporated into these conditions

  • Your data will be stored and used by us to contact you regarding any future services we believe may be of interest. We will not share your data with any third party and your data will not be used for any other purpose.

  • You may withdraw at any time your consent to our retention of your data by contacting us at info@fernhillltd.co.uk

The Environment

  • We take a balanced, reasonable and practical approach to the natural environment and do what we can where possible.

  • Our office is reducing the volume of paper we use and recycle whatever we can.  Our aim is to be paperless.

  • We encourage clients to provide food waste recycling bins in all properties and avoid as much single use plastic as possible without compromising on hygiene and quality.

  • We encourage all clients to offer a self contained property so as to reduce the carbon footprint, reduces water and chemicals usage.